My order has been cancelled / Order cancels / I cannot place an order / Purchase cancelled / Purchase failed / Order fails / Payment cancelled
• We offer the following payment methods:
✔ PayPal – including direct debit, instalment payments, purchase on account. No PayPal account is required for this.
✔ Klarna – pay immediately or later in instalments – including instant transfer, direct debit, instalment payments.
✔ Klarna – purchase on account for private individuals and companies – purchase on account for private customers, as well as for business customers, authorities and companies.
✔ Purchase on account for companies – purchase on account for business customers, authorities and companies.
✔ Credit card – you pay by credit card or debit card.
✔ Prepayment by bank transfer – you pay in advance by bank transfer.
For B2B business customers, we recommend the payment method Klarna – purchase on account for private individuals and companies or PayPal (including direct debit, purchase on account), no PayPal account is required for this.
• Was your order cancelled?
If your internet browser (Chrome, Firefox, Safari, Edge) does not accept third-party cookies or if ad blockers are installed, the order may fail for technical reasons. In these cases, we recommend that you try placing the order again from another device (e.g. PC, tablet, smartphone).
If the payment provider refuses the payment due to a credit check or a different delivery address, we recommend that you complete the order again using the fast and secure payment method of prepayment by bank transfer.