How long is the warranty / guarantee? Where can I get help / repairs / support / service / report a fault / make a complaint in the event of a fault?
✔ You receive up to 3 years' warranty.
✔ You also receive a 30-day right of return.
We state the warranty period for an item directly in the relevant item description and on the invoice.
Technical hardware defect within the warranty period:
We are happy to offer you a statutory warranty / guarantee for technical defects in the item delivered. In the event of a warranty claim, please contact our customer service quickly and easily.
Troubleshooting irrespective of the warranty:
The following cases are not covered by the statutory warranty / guarantee after the 30-day right of return has expired:
If it is a case of ordinary wear and tear, or damage caused by the user themselves and something has broken, e.g. something has snapped, this is not covered by the warranty.
If it is a software problem, this is not covered by the warranty. In these cases, there is no technical hardware defect, but only problems with the operating system, programmes and apps incorrectly configured unintentionally by the user, errors during updates or incorrect settings. As, after delivery of a device, only the user themselves has any influence over the software and the settings they have made, the manufacturer or retailer is not legally required to provide any warranty for this.
Tip: In these cases, it helps to reset the device to its factory settings.
• Troubleshooting guide for Windows laptops or PCs (click here)
• Troubleshooting guide for Apple iPhones or iPads (click here)
Although, as an online retailer, we cannot provide IT services beyond the warranty services, we are very happy to refer you to reasonably priced and competent computer experts.
• Help by telephone or at your location: https://www.deutsche-technikberatung.de/kontakt