Apple iOS or iPadOS Recovery / iPhone or iPad does not start / Reset Apple smartphone or tablet to factory settings
Are you experiencing a problem with your Apple iPhone or iPad? In the vast majority of cases, this is not a technical hardware defect, but simply problems with the Apple iOS or iPadOS operating system, apps incorrectly configured by the user, errors during updates, or incorrect settings.
Tip: For all problems with your Apple device, please follow the instructions below step by step first. In our experience, the vast majority of errors can be fixed quickly and easily this way.
• Force restart Apple iPhone and iPad (soft reset):
-For iPhone 8 and later and iPads without a Home button:
If the screen of the iPhone or iPad has frozen, or the display remains "black", please do the following:
1. Volume up button: Briefly press the Volume up button and release it immediately.
2. Volume down button: Immediately afterwards, briefly press the Volume down button and release it immediately.
3. Side button (Power): Press and hold the Side button (the top button on the iPad) continuously. Ignore the power-off slider.
4. Release: Do not release the button until the Apple logo appears on the screen (this takes approx. 10–20 seconds). Check: The device restarts and shortly afterwards displays your usual lock screen again.
-For all other models with a Home button:
If the screen of the iPhone or iPad has frozen, or the display remains "black", please do the following:
Simply press and hold the Home button and the Power button simultaneously for approx. 10 seconds until the Apple logo appears.
• Reset Apple iPhone and iPad to factory settings (hard reset):
If the previous option did not work, you can alternatively reset the Apple device to its original factory condition in the event of serious system errors.
Also follow these instructions before returning or sending your iPhone or iPad back to us.
Warning: This process will permanently delete all photos, apps and personal data from the device. Create a backup beforehand, e.g. in iCloud, if you want to save your data.
To reset Apple iOS and iPadOS, please do the following:
1. Open menu: Open Settings → General → Transfer or Reset iPhone (or Transfer or Reset iPad).
2. Start deletion: At the very bottom, tap Erase All Content and Settings.
3. Confirm: Tap Continue and enter your device passcode and Apple ID password to deactivate Activation Lock ("Find My").
4. Complete: Confirm the deletion process. Check: The device restarts and, after a few minutes, displays the "Hello" welcome screen as it does when newly purchased.