The webcam / cam / camera / microphone does not work
• Please check beforehand whether you have a device with a webcam and microphone.
Please briefly check the product description. We provide the exact equipment and technical details of the device directly in our online shop. To do this, please look under Product information for the respective item. If the webcam is not listed there, this device does not have this feature. In this case, there is no technical problem.
• You have a device with a webcam and microphone, but still cannot access them?
Please check whether the camera shutter is open. On some models, the camera and microphone are covered by a shutter, which must first be opened using a button or slider.
It is also possible that the Windows privacy settings are preventing access. Please make the following Windows settings:
-> Select Start > Settings > Privacy > Camera. Under Allow access to the camera on this device, select Change and make sure that camera access for this device is switched on.
-> Then allow apps to access your camera. In the camera settings, go to Allow apps to access your camera and make sure that this option is enabled.
-> Go to Start > Settings > Privacy > Microphone.
-Select your preferred setting for Allow apps to access your microphone.
• If you have made the changes to the Windows privacy settings and it still does not work, we recommend updating the manufacturer's drivers.
Unfortunately, over the past few months we have found that following Windows updates, it may become necessary to reinstall certain manufacturer's drivers. In other words, Microsoft releases automatic updates that can cause problems and may require drivers to be reinstalled. We are not happy about this either. We are very sorry if problems have occurred.
The respective manufacturer provides the driver update directly on its website:
-Lenovo, please click here.
-HP, please click here.
-Fujitsu, please click here.
-Dell, please click here.