How long is the guarantee / warranty? Where can I get help / repairs / support / service / make a claim / submit a complaint in the event of a fault?
✔ You receive up to 3 years’ guarantee.
✔ In addition, you receive a 30-day right of return.
We state the guarantee period for an item directly in the respective item description, in the order confirmation email and on the invoice.
Technical hardware defect within the guarantee period:
We are happy to provide a warranty / guarantee for technical defects in devices that are still within the guarantee period. In the event of a guarantee claim, please contact our customer service quickly and easily.
Troubleshooting regardless of the guarantee:
If the issue is ordinary wear and tear, or damage caused by the user themselves and something has broken, e.g. something has snapped, then this is not covered by the guarantee after the 30-day right of return has expired.
If the issue concerns software problems, then this is not covered by the guarantee. In these cases, there is no technical hardware defect, but only problems with the operating system, programmes and apps incorrectly configured unintentionally by the user, errors during updates or incorrect settings. As, after delivery of a device, only the user themselves has influence over the software and the settings they have made, the manufacturer or retailer is not legally obliged to provide a warranty for this.
Tip: In these cases, resetting the device to its factory settings can help.
• Troubleshooting instructions for Windows laptop or PC (click here)
• Troubleshooting instructions for Apple iPhone or iPad (click here)
As an online retailer, unfortunately we cannot provide IT services beyond the guarantee service. If you need support with troubleshooting software problems, we recommend contacting an IT service provider in your area. You can also find help from competent and reasonably priced computer experts online.
• Help by telephone or at your premises: https://www.deutsche-technikberatung.de/kontakt