• Are you being asked to activate Windows?
Your new device comes with a fully pre-installed Windows operating system. The licence key for Microsoft Windows is stored digitally in the device. Manual entry is no longer necessary. The Windows system is ready for immediate use.
The item you ordered has a valid Windows licence code securely stored digitally in the device (BIOS, UEFI, Windows system). This means that both the correct Windows version is installed and the correct Windows licence key is stored.
Please click on ‘Activate’ to activate Windows (you must be connected to the internet). In a few cases, it may be necessary to click on ‘Troubleshoot’; a ‘Restart’ may then be required.
Since the pre-installation must always have a certain system status, many Windows updates are carried out in the first few weeks. In very rare cases, these automatic Windows updates may prevent automatic activation. However, according to Microsoft, this is extremely rare.
Even if you try to activate Windows several times in a row, the Windows key may be temporarily blocked by Microsoft. The following link is helpful in this regard, please click here.
Have you followed the steps described above in order? And are you still being asked by Windows to activate Windows? We are happy to help you. In this case, you can submit a request by clicking here.
• Why is there still a Windows licence key sticker on some devices?
That is fine. In these cases, it is a Windows upgrade licence. These models are available with different versions of Windows. For example, these models have a Windows 7 / Windows 10 / Windows 11 licence key sticker.
Please ignore this sticker licence key, as it is not required. The item you ordered has a valid Windows licence code securely stored digitally in the device (BIOS, UEFI, Windows system). This means that both the correct Windows version is installed and the correct Windows licence key is stored.
• Are you being asked to activate Microsoft Office instead?
You have purchased a device with the Microsoft Windows operating system. The Microsoft Windows operating system is included free of charge, as stated in the item description. You have not automatically purchased a single-user licence for Microsoft Office or the Microsoft 365 subscription service with the device.
If you want to use Microsoft Office software, you must first purchase a licence. Microsoft Office licences are available directly from Microsoft or in our online shop. Alternatively, you can download free office software such as Open Office or Libre Office from the internet.
• Are you not being asked for a Windows licence key?
In this case, you do not need to do anything else. The item you ordered has a valid Windows licence code securely stored digitally in the device (BIOS, UEFI, Windows system). This means that both the correct Windows version is installed and the correct Windows licence key is stored.
It is not possible for the user to read the Windows key. However, this is not necessary, as this device does not ask the user for a key. The Windows system, including the driver system, is delivered pre-installed. The user only needs to switch it on and can then use the device.
According to Microsoft, all software-related problems can be resolved using the Windows repair functions/Windows Refresh. All options for refreshing, troubleshooting and reinstalling are available directly in the Windows system. Even in the event of a reinstallation, this device is already activated with Microsoft. So for you, it's simply a case of ‘switch on and get started’. We hope you enjoy your device!